Refund & Cancellation Policy

1. Cancellations

• You may cancel an order before it has been dispatched for a full refund.
• To cancel, contact us at contact@thesamskar.in with your order number as early as possible.
• Once an order has been dispatched, it can no longer be cancelled, but it may be eligible for return (see below).

2. Returns and replacements

Because our products are electronic dolls, we accept returns in the following cases:

• The product arrived damaged or defective.
• You received the wrong item or wrong edition.

To be eligible, please report the issue within 7 days of delivery, with your order number and clear photos or a short video of the problem and the packaging. Keep the item in its original condition and packaging until the return is resolved.

For a genuine defect, we will arrange a replacement or a refund. We may ask you to return the item; where the fault is ours, return pickup is free.

3. Packaging or transit damage

If your parcel arrives with damaged packaging or the product is damaged in transit, report it within 7 days of delivery with photos of the parcel and product, and we will arrange a free exchange.

4. Hardware warranty

Our products carry an 18-month warranty against hardware and electronic faults from normal use. This does not cover physical damage such as drops, water exposure, or misuse. See our Terms & Conditions for full warranty details.

5. What is not returnable

• Items that are damaged due to misuse, mishandling, or normal wear.
• Change-of-mind returns after the item has been opened and used, unless required by law.

6. Refunds

• Approved refunds are issued to your original payment method through Razorpay.
• Refunds are typically processed within 5 to 7 business days of approval; your bank may take additional time to reflect it.
• Shipping charges, if any, are non-refundable except where the return is due to our error.

7. Failed or duplicate payments

If money was deducted but your order did not confirm, or you were charged twice, the amount is refunded automatically. If you do not see it within 7 business days, contact us with your payment reference.

8. Contact

For any cancellation or refund request, email contact@thesamskar.in or call +91 00000 00000 during Monday to Saturday, 10:00 AM to 6:00 PM IST.