Terms & Conditions

1. About us

This website is operated by Samskar Electronics Private Limited (“Samskar”, “we”, “us”). By accessing or using this website and placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use the site.

2. Eligibility

You must be 18 years or older and able to enter into a legally binding contract to make a purchase. Our products are designed for children but are bought and managed by adults, that is, parents, guardians, schools, and institutions.

3. Products

We sell educational dolls and related products designed to teach children about safety, good touch and bad touch, values, and good habits. Product descriptions, images, features, editions, and languages are provided in good faith and may be updated from time to time. Colours and finishes may vary slightly from the images shown.

4. Content is strictly for children

All Samskar products, including the Minni AI companion, are made strictly for children. They contain no foul language and no adult or 18+ content. Minni is built with guardrails that keep every conversation within child-safe topics such as stories, lessons, morals, and good habits, and it refuses unsafe, adult, or 18+ requests. Minni is an educational aid and requires appropriate adult supervision; it is not a substitute for parental guidance or professional advice, and its responses are AI-generated and may occasionally be imperfect.

5. Product warranty

• We provide an 18-month warranty covering hardware and electronic faults arising from normal use.
• The warranty does not cover physical damage such as drops, water or liquid exposure, tampering, or misuse.
• If your parcel arrives with packaging or transit damage, report it within 7 days of delivery for a free exchange (see our Refund & Cancellation Policy).
• To make a warranty claim, contact contact@thesamskar.in with your order number and details of the fault.

6. Orders and pricing

• All prices are listed in Indian Rupees (INR) and, unless stated otherwise, are inclusive of applicable GST.
• Placing an order is an offer to buy. We may accept or decline any order, for example if an item is out of stock or a pricing or listing error occurs.
• An order is confirmed only after successful payment and our confirmation message.
• We reserve the right to limit quantities, including for bulk or institutional orders.

7. Payments

Payments are processed securely through Razorpay. We do not store your full card, UPI, or bank details on our servers. By paying, you agree to Razorpay’s terms in addition to ours.

8. Account and sign-in

You sign in using your mobile number and a one-time password (OTP). You are responsible for keeping access to your phone number secure and for activity carried out under your account. We may suspend or terminate an account that is used unlawfully or in breach of these terms.

9. Shipping, cancellations and refunds

Delivery timelines, cancellations, returns, exchanges, and refunds are described in our Shipping Policy and Refund & Cancellation Policy, which form part of these terms.

10. Acceptable use

You agree not to misuse the website, attempt to disrupt it, resell products without authorisation, or use it for any unlawful purpose. Minni must be used with adult supervision and only as intended.

11. Intellectual property

All content on this website, including text, logos, product designs, and images, is owned by or licensed to Samskar Electronics Private Limited and may not be copied or reused without permission.

12. Disclaimers

Our products raise awareness and support learning about personal safety, but no product can guarantee a child’s safety. Except for the warranty stated above and rights you have under law, products are provided on an “as is” basis.

13. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to a product or order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses.

14. Indemnity

You agree to indemnify Samskar Electronics Private Limited against losses arising from your misuse of the website or products, or your breach of these terms.

15. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural events, strikes, network or courier failures, or government action.

16. Changes to these terms

We may update these terms from time to time. The current version is always available on this page, with the “last updated” date above. Continued use after an update means you accept the revised terms.

17. General

If any part of these terms is found unenforceable, the rest remains in effect. You may not assign your rights under these terms without our consent. These terms are the entire agreement between you and us regarding your use of the site and purchases.

18. Governing law

These terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.

19. Grievance redressal

In accordance with applicable Indian law, our Grievance Officer is:

• Nithin Mengani, Grievance Officer
• Email: contact@thesamskar.in

We acknowledge and aim to resolve complaints within 48 hours.

20. Contact

Questions about these terms? Email contact@thesamskar.in or see our Contact page.